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Cars are the closest product to our lives, but as more and more people purchase and use cars, consumer complaints about cars are also increasing. In the survey on "Have your rights been infringed during the after-sales service process?" 52% of netizens stated that repair and maintenance prices are too high, and parts that do not need to be replaced are often required to be replaced. The accessories that require replacement generally include car clutch accessories, brake system accessories, etc.
For this survey, many netizens unanimously believe that the prices of spare parts in 4S stores are too high. Generally, after the warranty period, they will go to an external repair shop for repairs or maintenance, but the prices are cheaper than 4S stores.
16% of netizens believe that the repair procedures are not transparent, and the service attitude of some 4S stores is also not very good. 11% of netizens believe that the repair quality is not up to standard and there have been multiple instances of rework. The same fault occurs repeatedly.
6% of netizens believe that the repair time is too long. Some cars are handed over to a 4S store for repair after an accident, and the 4S store always says that the parts have not been delivered yet, so they often drag on for over a month before the car can be considered repaired.
Additionally, it is a difficult issue to protect rights. A netizen described that a recently purchased car had oil leakage at the clutch. After driving to the 4S store, I replaced the car clutch parts twice, but there was still a problem of oil leakage. Angry, he complained to the manufacturer. But after a long time without receiving a clear response from the manufacturer, I realized that I was perfunctory. If I sue, I'm afraid I won't be able to afford time and I really don't have the energy.
In fact, the benefits that should be fought for still need to be fought for. If you just endure, it will only further fuel the dealer's arrogance. Of course, necessary communication is still needed before this, and in cases where it is not possible, it is still encouraged to resolve the issue through legal means.