The number of cars is increasing, whether in cities or general towns, during peak travel hours, cars almost fill up the roads. With the maturity of maintenance technology, customers are increasingly valuing the quality of automotive after-sales service. The quality of after-sales service can be mainly evaluated in five aspects:
1、 Maintenance personnel skills: Can the car be repaired or maintained in one go. Since repairing a car, the most important thing is maintenance skills, which is definitely the most important. It's quite frustrating to have been working on it for a while but not fixing it.
2、 Service Charge: The level of detail in the quotation and the employee's explanation. Buying goods emphasizes cost-effectiveness, and car maintenance is no exception. Under the same conditions, of course, they tend to offer lower priced services.
3、 Service attitude: sincerity of service, methods and procedures for handling repairs, etc. Service attitude is also quite important, which is the facade of after-sales service.
4、 Accessory supply: The quality and timeliness of accessory supply. Many times, cars may have damaged parts. For example, car clutch accessories, engine accessories, etc. At present, after-sales service often fails to keep up with the pace of maintenance, which means that the supply interval of accessories is very long. Sometimes it takes a long time for a small accessory to arrive. And car clutch parts are one of the parts where cars have more problems. If you have to wait and wait every time you change parts, I believe no one will be willing to do so.
5、 Other: Comparison of actual repair time with promised time, maintenance and testing equipment, parking spaces and access facilities, rest and entertainment facilities, etc. This is the environment that places greater emphasis on maintenance locations. Relatively minor.
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